Refund & Returns Policy

Returns

We want you to be completely satisfied with your Gentle Monster Lilit purchase. If for any reason you are not happy with your order, you can return it within 30 days of the delivery date for a full refund or exchange.

Return Requirements:

• Items must be in original, unworn condition
• All original packaging, cases, and accessories must be included
• No visible signs of wear, scratches, or damage
• Items must be returned within 30 days of delivery
• Original proof of purchase required

How to Return

Returning your Gentle Monster Lilit eyewear is simple and convenient. Follow these easy steps:

• Contact us: Email us at [email protected] with your order number and reason for return
• Return authorization: We'll provide you with a prepaid return shipping label and return instructions
• Package securely: Place items in original packaging with all accessories and documentation
• Ship it back: Use the prepaid label we provide - returns are free for all customers
• Processing: Once we receive your return, we'll process your refund within 5-7 business days

Refunds

Once your return is received and inspected, we will send you an email notification of the receipt of your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing:

• Refunds are processed within 5-7 business days after we receive your return
• Refunds are issued to the original payment method used for the purchase
• Credit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 24-48 hours
• Original shipping costs are non-refundable (except for defective or incorrect items)

Exchanges

Need a different size or style? We're happy to help you find the perfect fit. Exchanges follow the same 30-day return policy and must meet all return requirements.

• Exchanges are available within 30 days of delivery
• Items must be in original, unworn condition
• Price differences will be charged or refunded accordingly
• Free exchange shipping both ways for defective items
• One-time exchange shipping fee waived for sizing issues

Defective or Damaged Items

If you receive a defective or damaged item, we'll make it right immediately. Contact us right away and we'll arrange for a replacement or full refund.

• Contact us within 7 days of receiving damaged/defective items
• Provide photos of the damage or defect
• We'll send a prepaid return label immediately
• Full refund or replacement at your choice
• All shipping costs covered by us

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Prescription eyewear (custom-made lenses)
• Items that show signs of wear or damage
• Items missing original packaging or accessories
• Items returned after 30 days from delivery
• Gift cards and promotional items

International Returns

We accept returns from international customers with some additional considerations:

• Same 30-day return policy applies
• Customer responsible for return shipping costs
• Items must clear customs without issues
• Refunds exclude original international shipping charges
• Additional processing time may apply for international returns