Privacy Policy

At Gentle Monster Lilit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By accessing or using our website and services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our website.

Personal Information:

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Phone number and other contact details
• Account credentials for registered users
• Communication preferences and marketing consent

Automatically Collected Information:

• IP address and browser information
• Device type, operating system, and unique device identifiers
• Website usage patterns, pages visited, and time spent on pages
• Referral sources and search terms used
• Cookies and similar tracking technologies data

We use the collected information for various purposes, including:

• Order Processing: To process and fulfill your orders, handle payments, and manage shipping
• Customer Service: To respond to your inquiries, provide support, and resolve any issues
• Account Management: To create and maintain your account, if you choose to register
• Marketing Communications: To send you promotional emails, newsletters, and product updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety, or that of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Consent: We may share information with your explicit consent for specific purposes

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to us.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable certain website features and functionality
• Deliver targeted marketing (with your consent)

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Portability: Request a copy of your data in a structured, commonly used format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on various factors, including:

• The nature of the information collected
• The purpose for which it was collected
• Legal, regulatory, or contractual requirements
• Our legitimate business interests

When personal information is no longer needed, we will securely delete or anonymize it.

Our website may contain links to third-party websites, services, or applications. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to read their privacy policies before providing any personal information.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. When we transfer your information internationally, we implement appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.